The Advocate's Welfare Fund supports practicing advocates and their families through membership-based welfare benefits. As membership grew, paper-based enrolment, dues collection, nominee registration, and claims processing became difficult to manage efficiently. Omara Technologies partnered with Eternalight to build a digital platform that streamlined membership onboarding, automated payments, enabled e-sign workflows, and simplified benefit claims through a secure self-service experience.
Membership-based welfare schemes carry obligations that paper simply cannot keep pace with. Enrolment has to satisfy statutory eligibility rules, dues must be collected reliably year after year, nominations and witness attestations need to hold up legally, and claims must reach families quickly. Running all of that through physical forms and in-person verification created delay and drop-off at every stage.
Every membership step lived on physical forms, so staff spent days collecting, filing, retrieving, and correcting records. Enrolment also demanded number validation, long statutory declarations under the Advocates Act, bar association details, and identity documents, which drove drop-offs and stretched onboarding across weeks.
Joining was never a single action. Applicants had to complete personal details, add nominees, name advocate witnesses, pay fees, and finish e-sign, and any break between those steps left the application stalled and unpaid. Incomplete submissions then triggered informal phone chasing rather than a structured loop.
The platform was built as one continuous regulated workflow rather than a set of separate digital forms. Identity-linked enrolment, statutory declarations, nomination, witness attestation, dues payment, and family claims each sit at a defined point in the journey, and every step exists for a clear operational reason: compliance, continuity of funding, or protection of the beneficiary.
Advocates self-register with Bar Council enrolment details and phone OTP, then work through a stateful multi-step application covering personal and practice details, statutory eligibility, nominees including authorised recipients for minors, and two advocate witnesses. Administrators can also onboard members centrally.
Razorpay checkout handled both application fees and recurring dues, with receipts, payment history, and invoice status visible to the member. Autopay mandates removed the dependency on physical counters and one-time cash payments, so renewals continued without a member having to remember or travel to pay.
What once needed multiple office visits, paper packets, and physical verification now runs as a guided digital journey, cutting end-to-end membership onboarding to roughly one day.
Auto-collection through Razorpay checkout and autopay mandates removed the dependency on in-person dues collection, improved renewals, and strengthened visibility of Fund cash flow.
Faster digital claims, clearer payment and receipt status, and fewer trips for enrolment improved the member and family experience across both onboarding and benefit claim journeys.
Eternalight built the Advocate's Welfare Fund platform on a Go and PostgreSQL backend with a React and TypeScript front end. Razorpay handles fees and autopay mandates, Zoho Sign covers remote attestation, Twilio drives OTP and witness reminders, and i18next serves English, Hindi, and Bengali. Delivery followed a structured process from brainstorming and wireframes through development, integration, launch, and user feedback.
Brainstorming
Wireframe
Development
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Sustaining the Fund depends on annual subscription dues. Offline collection and one-time payments made renewals difficult to track, raised leakage risk, and left members uncertain about their payment status or whether a receipt had ever been issued against the amount they paid at a physical counter.
After a member's death or the maturity of benefits, families had to prove identity, relation, and claim type in person. Manual claim intake delayed support at exactly the moment when nominees and legal heirs most needed it, and every clarification request meant yet another journey to a Fund office to resolve it.
Embedded Zoho Sign replaced in-person signature rounds with verifiable digital consent trails, supported by witness notification and reminder flows. Application, nominee, and witness issues surfaced as dashboard flags with a clarifications flow, replacing informal phone chasing with a clear correction loop.
Nominees and legal heirs could start a claim themselves: identify the member, choose death or maturity, authenticate by OTP, and submit Form E-style claim, KYC, and bank details. The responsive portal carried English, Hindi, and Bengali, official branding, member ID views, and helpline-oriented navigation.
User Feedback
Launch
Integration
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